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Rear brake set

Availability: Many in stock of CA / DC26
$90

ship to: CA
Size: DC26
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FREE SHIPPING
FREE RETURNS 30 DAYS
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Delivery and Return

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Technical Details
Return & Refund Policy
Shipping Policy

1. ORDER CANCELLATION

BEFORE SHIPMENT:

Free of charge. Please contact our customer service team, and our customer service team will contact you within 24 hours.

AFTER SHIPMENT: To request an order cancellation after it has been shipped, the customer needs to pay a 15% processing fee. The customer is also responsible for the return shipping cost of $200. Ridstar will provide a return shipping label, and the designated carrier will collect the return package. The customer may also choose self-return or arrange the return shipment by himself.

2. ORDER MODIFICATION

Before Shipping
Free of charge. Please contact us to continue this process.
Shipped but not received
Please contact us to continue this process but we cannot guarantee that order modifications will be successful.
Delivered
Please refer to the return policy to start a return and exchange if you prefer exchanging after the ebike has been delivered. Customers are responsible for the return shipping cost of $200 per ebike. You will be charged up to a 15% restocking fee (withheld from the refund). Please contact us to continue this process.

3. MODEL REPLACEMENT & RETURN

For product defects: Ridstar will do its best to service you and provide tech support to fix simple issues. Ridstar will also provide the replacement parts necessary and cover the entire repair fee associated with the damages.
For shipping damages: Ridstar will do its best to service you and provide all the parts necessary and cover the service costs.
Free replacement and return: Customers can reject a package due to shipping damage (functionally affecting use) or contact customer service for missing and critically damaged parts or other quality-related issues. Our customer service team will help to arrange the free replacement and return.

To better understand the problem and solve it effectively, photos and/or videos are REQUIRED as evidence.
*Definition of critically damaged items: the main structure of the product is deformed and affects its normal functions in any form.

Note: the following situations will be seen as normal and will not apply to the free replacement or refund policy:
A) Minor damage to the outer packaging.
B) Minor scratches or paint loss on the product.
C) Damage to parts or wearing parts after excessive use.
D) Damage to parts or wearing parts after using for a certain while or a certain number of times.

To begin a return or exchange process, the following must apply:
  • All returns and refunds must be within 15 days of receiving the bike.
  • All bikes over 10 miles in total mileage cannot be refunded.
  • All returns require the original packaging supplies and shipping box. Bikes must not have any wear, dirt, scratches, and must be in the same packaging and condition as you received them, and must include all items in the box (battery, charger, keys, hardware, etc.)
 
All returns will embody a 15% restocking fee and the shipping fee of $200 per bike at one’s own expense ( For non-quality issues）

Please notice: If a customer decides to arrange the return shipment by himself and the request has been confirmed by Ridstar’s customer service team, it is the customer’s responsibility to ensure the safety of the shipping and the success of the return. The customer must choose the signature confirmation service for the shipment, and we highly recommend adding additional shipping insurance for the return package. Ridstar will not be responsible for any damage, loss, or other accidents to the shipment arranged by the customer.

Process Of Return

Step 1: Before customers want to return, they need to contact our customer service team first;

Step 2: Once agreed upon, we will provide a return label.

Step 3: After customers follow the return label, they need to provide tracking information (including tracking number and where to track). Customer is responsible for return shipping costs.

Step 4 (if exchange): Once we receive and confirm it is correct, we will ship out the bike that needs to be replaced within 3-5 working days.

How to get the address of return?

All customers who want to return the bikes should contact our customer service team to get the address of return. For those customers who return the goods privately without contacting our customer service staff in advance, customers are responsible for all the losses caused by themselves.

4. Refund

Once our warehouse has received the returned product(s) and checked to confirm it meets our return condition, we will deduct any applicable fee (We will communicate with customers via email to confirm the specific fees.) and send the remaining refund according to the customer's original payment method in 1-3 business days.

Customers are encouraged to check with their credit card company and/or bank if the refund has not been posted on the account after two days it has been issued. Delays may occur due to the different fund transfer procedures in different financial institutions. Please contact our customer service team.

At Ridstar, we value each and every single customer, and customer satisfaction is always our top priority. We are trying our best to speed up the process to make your package arrive as soon as possible. Your patience is highly appreciated. We thank you for your understanding.

We provide local UPS, USPS or FedEx, or DHL shipping services. No tax needed. Please check the shipping area below. We may not deliver to certain places or need extra shipping.

Notice: E-Bikes Are Not for Sale to Persons Under the Age of 18. Underage riders MUST be accompanied by parents or adults when riding.

COSTS & DESTINATIONS

Currently, we only provide FREE shipping to the lower 48 states in the US. We DO NOT ship to PO BOXES or APO, nor AK, HI, PR.

We provide two shipping methods to following countries.

United Arab Emirates, Austria, Australia, Belgium, Switzerland, Czechia, Germany, Denmark, Spain, Finland, France, United Kingdom, Hong Kong SAR, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Netherlands, Norway, New Zealand, Poland, Portugal, Sweden, Singapore, Canada.
Shipping Method Condition Price
Expedited Shipping —
$350.00 USD
Standard Shipping —
$250.00 USD

SHIPPING FROM

US Local warehouses / Poland Local Warehouse

SHIPPING TIME

In-stock orders typically ship within 1-3 business days, unless otherwise noted on the product page. Please allow 7-14 business days for your shipment to arrive at your address. 

 

SHIPPING CHANGES

NO CHARGE for changing the address BEFORE we provide you the tracking number.

$20 WILL BE CHARGED when the in-transit logistics information shows that the change is successful on FedEx.

$200 WILL BE CHARGED to cancel the order after the package has already shipped.

$200 WILL BE CHARGED if the customer does not accept the package or the package is undelivered.

$200 WILL BE CHARGED if the package has already been delivered to the original address successfully.

 

RESTOCKING FEE

Order Cancellation: If your order is shipped and cannot be modified, you may reject the package and 15% of the ebike cost will be charged as a cancellation fee.
The customer is also responsible for the return shipping cost of $200. Ridstar will provide a return shipping label, and the designated carrier will collect the return package.
Approved returns of defective items within 15 days of receipt are exempt from the restocking fee. Our Customer Service team must be notified as early as possible about this.
Please Note: We do not accept returns for accessories that are not quality problems.

 

ORDER TRACKING

You can track your order and shipping & handling information if you have registered an account on ridstar.net. If you haven't registered on our site, you can still track your order here with your order number. For more shipping information, send an email to support@ridstar.net. We will respond to you within 24 hours.  

 

Kindly Notes:

1. Shipping times can be affected by variable customs clearance times or public holidays. If you have not received your package based on the above estimates, please kindly contact us for help.

2. Shipping times will be affected during public holidays, as manufacturers and couriers will limit their operations at these times. Unfortunately, this is outside of our control. Normal service resumes immediately after each holiday.

3. It can take a few days after order shipment before the tracking number becomes active on the courier's system. If the information has not appeared on the courier's website, please try again later.

4. All estimated/typical delivery times are derived from past data collected from past orders. They are approximate times for reference only.

5. Please note we are not responsible for any lost, stolen, or damaged items due to the actions or inactions of FedEx or any other parcel service.

6. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service and purchasing shipping. We cannot guarantee that we will receive the item you are attempting to return. For more information regarding our limited warranty and claims process, please review our Limited Warranty Terms, which are incorporated into by reference and form a part of these Terms.

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