About this item

• 1000W HIGH-SPEED MOTOR: A 20'' electric mountain bike is equipped with a 1000W high-speed motor, which provides enough power, and a max speed is up to 28mph. It can meet your daily cycle and allow you to reach your destination easily and quickly.
• LOCKABLE SUSPENSION FORK: The adult electric bicycles employ a lockable front suspension fork, 5 levels LCD intelligent display, and an LED headlight. Both offer you a smoother and safer riding experience.
• REMOVABLE BATTERY: The mountain bike is equipped with a 48V/14AH battery, which can be fully charged in just 5 hours. The battery can be removed to charge or charge on the bike, don't worry about being stolen. Top speed of 28mph, providing strong power for our riding.
• FOLDABLE ELECTRIC BIKE: The 4.0-inch fat tires are suitable for all terrains, wear-resistant, excellent grip and slip resistance. The Mountain electric bicycles can be folded in the trunk of the car.
• 3 RIDING MODES： Electric Bike provides 3 riding modes, e-bike, assisted bicycle, and normal bike, which can meet your different riding needs. You can remove the battery to have a standard mountain bike that weighs less.
• PROFESSIONAL CUSTOMER SERVICE: Professional package design makes the bike protected perfectly. 85% pre-installation, you can install easily. Please feel free to contact us whenever you have questions.

Specification

Basic Information:

Package List

1. ORDER CANCELLATION

BEFORE SHIPMENT:

Free of charge. Please contact our customer service team, and our customer service team will contact you within 24 hours.

AFTER SHIPMENT: To request an order cancellation after it has been shipped, the customer needs to pay a 15% processing fee. The customer is also responsible for the return shipping cost of $200. Ridstar will provide a return shipping label, and the designated carrier will collect the return package. The customer may also choose self-return or arrange the return shipment by himself.

2. ORDER MODIFICATION

3. MODEL REPLACEMENT & RETURN

Please notice: If a customer decides to arrange the return shipment by himself and the request has been confirmed by Ridstar’s customer service team, it is the customer’s responsibility to ensure the safety of the shipping and the success of the return. The customer must choose the signature confirmation service for the shipment, and we highly recommend adding additional shipping insurance for the return package. Ridstar will not be responsible for any damage, loss, or other accidents to the shipment arranged by the customer.

Process Of Return

Step 1: Before customers want to return, they need to contact our customer service team first;

Step 2: Once agreed upon, we will provide a return label.

Step 3: After customers follow the return label, they need to provide tracking information (including tracking number and where to track). Customer is responsible for return shipping costs.

Step 4 (if exchange): Once we receive and confirm it is correct, we will ship out the bike that needs to be replaced within 3-5 working days.

How to get the address of return?

All customers who want to return the bikes should contact our customer service team to get the address of return. For those customers who return the goods privately without contacting our customer service staff in advance, customers are responsible for all the losses caused by themselves.

4. Refund

Once our warehouse has received the returned product(s) and checked to confirm it meets our return condition, we will deduct any applicable fee (We will communicate with customers via email to confirm the specific fees.) and send the remaining refund according to the customer's original payment method in 1-3 business days.

Customers are encouraged to check with their credit card company and/or bank if the refund has not been posted on the account after two days it has been issued. Delays may occur due to the different fund transfer procedures in different financial institutions. Please contact our customer service team.